Regulated by RICS

Regulation

We are members of the Royal Institution of Chartered Surveyors (RICS). 

Professional Standards

The majority of Stags’ partners, and members of the Professional Services team, as well as others within Stags are Chartered Surveyors. 

Chartered Surveyors is the description of Professional Members or Fellows of the Royal Institution of Chartered Surveyors (RICS)

The RICS promotes and enforces the highest professional qualifications and standards and we have chosen to be subject to their strict standards of quality assurance in order that clients who work with us can have confidence in the quality and ethics of our service. 

Complaints Procedure

At Stags, we endeavour to provide the highest levels of service and we are Regulated by RICS. We do however recognise that on occasions things do not go according to plan and in such instances we operate a Complaints Procedure, which meets the regulatory requirements, so that our clients may inform us of any issues they have experienced and we will try to resolve them. 

In our experience most complaints may be simply rectified without resorting to a formal procedure and, as a firm, Stags remains keen to resolve problems simply if possible. 

In the first instance, you should contact the relevant Officer detailed below who will make every effort to resolve your issue or problem informally.

If your complaint cannot be resolved on this basis or, if you prefer to follow the formal procedure from the outset then please contact, in writing, with a summary of your complaint the appropriate Complaints Handling Officer as listed below:

Residential Lettings:

Andrew Luxton MRICS FARLA
STAGS
Bank House
66 High Street
Honiton
Devon
EX14 1PS

a.luxton@stags.co.uk 

All other including Estate Agency, Auctioneering and Professional Services: 

Alex Rew FRICS FAAV
STAGS
19 Bampton Street
Tiverton
Devon
EX16 6AA

a.rew@stags.co.uk

We will acknowledge receipt of your written complaint and supply you with a copy of our Complaints Procedure which will then be followed. 

If you are happy with the outcome of our investigation, the matter will conclude. However, if we cannot agree on how to resolve the complaint there is the opportunity to refer it to the independent redress mechanisms below (approved by RICS).

For private individuals or “consumer clients”: Ombudsman Services: Property: 

Ombudsman Services: Property
PO Box 1021
Warrington
WA4 9FE

For Corporate or Business-to-Business clients: 

RICS Disputes Resolution Service
Surveyors Court
Coventry
CV4 8JE