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The North Devon Lettings team is celebrating success after securing a gold award in the British Property Awards. Following multiple rounds of “Mystery shopping”, the team, based in the Barnstaple office, were rated on various aspects of customer service, coming out on top.
Jasper Van der Zalm, Lettings Manager, says “As a firm, we pride ourselves on providing a high level of customer service to both landlord and tenant, whether at the start, during or at the end of their letting journey. This award is a superb recognition of the team’s hard work and dedication.”
There is no doubt that our clients are not only looking for a high level of service but, with legislation and compliance one of the greatest concerns of a landlord, knowing that your agent is up-to-date and able to lead you through the process is critical. Stags provides regular internal and external training to ensure high service levels, as well as keeping abreast of what is happening in the market and passing on this information to landlord and tenant.
If you are looking for advice about a property you are looking to let, an existing let or a buy-to-let purchase contact Jasper or a member of the team who will be able to help. Find your local Stags office here.
Pictured is the team: Property Manager; Sue Lucas, Lettings Manager; Jasper Van Der Zalm and Lettings Administrator; Erin Sheehan.
